Frequently Asked Questions
Everything you need to know about upgrading your home with Toolup.
What is the standard shipping timeframe for large equipment?
Most power tools and home hardware items are processed within 24 hours and delivered within 3-5 business days. Heavy machinery may require freight shipping which can take 7-10 business days.
Do your products come with a manufacturer warranty?
Yes, all products sold on Toolup are 100% authentic and come with full manufacturer warranties. We also offer extended protection plans for high-value home improvement equipment.
What is your return policy for unused tools?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.
Do you offer bulk discounts for contractors or large home projects?
Yes, we provide specialized pricing for bulk orders and professional contractors. Please contact our sales support team with your project requirements for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for larger home investment purchases.